Delivery: free shipping terms

We offer the option of Free Shipping on orders over a minimum value of £20 (inc. VAT) for UK orders, or £50 (ex. VAT) overseas. 

Where an order qualifies, a Free Shipping option will appear at the Checkout.

Free Shipping orders are sent by a carrier of our choice, which will often be an economy service, but which we reserve the right to change without notice, unless by prior agreement. Please inform us as early as possible if you prefer a particular carrier.

If a Free Shipping package goes missing, we may replace the goods. But we cannot begin enquiries until after the latest possible delivery time (see above). We will not offer refunds.

If you wish to upgrade an order with Free Shipping to a faster tracked method, please contact our customer service team as soon as possible after ordering, before dispatch.

Please note that Free Shipping packages may still be liable for local import duties, which are always the importer’s responsibility. (See separate information section on duties & taxes).

Trade and Corporate orders are not eligible for free shipping, unless specifically negotiated.

Please note that we may occasionally have to withdraw the offer of free shipping, such as with an exceptionally heavy or bulky low value order. In this event we will offer you the option to upgrade to standard shipping or cancel the order, before charging.

CANADA: we cannnot currently offer free shipping to Canada until the effects of the postal strikes are over; to avoid lengthy hold-ups we can offer Canadian customers courier delivery only.

Categories Help Centre Terms & conditions Customer Service Help Centre Delivery & returns
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