Our promises

Admin User posted this on 24 Jun 2016

Nick and AdeleCLAN aims for 100% Satisfaction every time. We welcome all comments, suggestions, and especially complaints! (They help us improve.)

Our promise is that we’ll do our best always to leave you utterly delighted. So try us!

our signatures

World’s Lowest Prices

We will beat any competing site’s advertised price for the same goods! All our prices are set to be the lowest in the market, helped by our buying power from offering the world's largest tartan choice.

So you can buy from us knowing you can’t get a better dealMore…

On-Time Production 

We provide our customers with an expected dispatch period for every product.

So no more wondering whether your order will arrive in timeMore…

Top Quality Products

Our goods range from High Street quality to Premium quality, with every item selected by us personally. We always source from best-of-breed authentic local producers in Scotland wherever possible, or sometimes from the rest of the British Isles. We only use overseas producers where no comparable local product is available.

Personal Service

We try to ensure that you enjoy exemplary service, aiming to under-promise but over-deliver. And we treat every customer as we like to be treated ourselves… with individual attention, as real people!

No Quibble Guarantee

If you are unhappy with your purchase for any reason, simply return it undamaged within 30 days of receipt of your order for a full refund or exchange at your discretion. (Please note that some goods (e.g. custom-made products) will only be refunded or exchanged if they are defective. See our full terms and conditions on our Returns Policy page.) 

Privacy & Security

We’re fanatical about privacy, and will never pass on your details to anyone! And if you entrust us with your credit card details, you can be sure it’s secure!

Categories Help Centre Customer service Policies Company information About us
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