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Delivery & returns

10 Items

Dispatch: rush orders
Admin User 25 Jun 2016

NOTE: for reliable handling of rush orders, please use our existing:...

Delivery: free shipping terms
Admin User 25 Jun 2016

We offer the option of Free Shipping on orders over a minimum value of £20 (inc. VAT) for UK orders, or £50 (ex. vat) overseas. Where an order qualifies, a Free Shipping option will appear at the Checkout....

Delivery: tracked shipping
Admin User 25 Jun 2016

Some delivery services such as our Couriers offer online order tracking, but this is not available with free or lower priced shipping methods. If you select such a service we will email you the tracking number at the time of dispatch....

Delivery: destinations & charges
Admin User 25 Jun 2016

We can deliver some of our products within a few days of dispatch to almost any destination....

Ordering: delay notifications
Admin User 25 Jun 2016

Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible....

Ordering: delivery deadlines
Admin User 25 Jun 2016

Our advertised dispatch schedules are as realistic as we can make them, and we often deliver even more quickly than we suggest. But we do depend in turn on third party suppliers, which may be family firms. So estimated dispatch dates are never guaranteed unless explicitly agreed in writing....

Dispatch: Christmas deliveries
Admin User 25 Jun 2016

If it’s at all possible, we’ll do our best! This depends on what the items are, and where they are going to....

Dispatch: delivery speed
Admin User 25 Jun 2016

Items in stock are normally dispatched next working day (Mon-Fri) except when ordered with other unstocked items. See the note on Multiple Orders below....

Order splitting or combining
Admin User 25 Jun 2016

To order multiple items, just add one to your Basket (choosing options, until a page says ‘added to basket’) then continue to shop for more products until you’ve added everything you want....

Returns policy
Admin User 24 Jun 2016

If you are unhappy with your purchase for any reason, simply return it undamaged within 30 days of receipt of your order for a full refund or exchange at your discretion. ...

10 Items