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Customer Service Help Centre

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Our price promise (& matching)
Admin User 24 Jun 2016

We offer a no-nonsense price-match policy. We regularly monitor competitors’ charges to guarantee that our prices are the lowest available. So if you find the same item advertised cheaper elsewhere, we’ll match that price. Or if you’ve already purchased we’ll refund t......

Privacy policy & personal data collection
Admin User 24 Jun 2016

Scotweb promises to respect your privacy! We will never send you unsolicited ‘junk’ email, or share your data with anyone else who might. If you have any concerns at all please contact us and we will address them quickly and seriously. We believe all our processes are compli......

Data security
Admin User 24 Jun 2016

We take our own site security, and your data privacy, extremely seriously. Scotweb was the first Scottish company to invest in SSL secure e-commerce technology (in 1995) long before most people had heard of the Web, because we recognised how important this issue is. We will always treat your pri......

The CVV2 Credit Card Code
Admin User 28 Jun 2016

You Card Security Code is a 3 digit number that is an important security feature for credit card transactions. You can find your card security code on the ba...

Ordering With 'Cookies' Off
Admin User 28 Jun 2016

Our online ordering systems require your web browser to have cookies switched on (the ability to store a tiny file on your computer to keep track of items in your basket etc.) Most browsers have this on by default....

Special offers
Admin User 26 Jun 2016

We offer our members regular special offers, often as a discount on a product or range of goods. We normally promote either new ranges we’re introducing, or seasonally related goods. And the discounts can range from good to very generous indeed....

Reclaiming VAT on export
Admin User 28 Jun 2016

If you are browsing our sites from a country outside Europe, our systems should recognise this automatically and show you prices in your own local currency, and without including VAT. (If the currency you see is wrong, change it in the Currency menu on the lower-left)....

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