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Customer Service Help Centre

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Our promises
Admin User 24 Jun 2016

CLAN aims for 100% Satisfaction every time. We welcome all comments, suggestions, and especially complaints! (They help us improve.)...

Feedback, reviews, & complaints
Admin User 23 Jun 2016

We value any and all feedback (compliments or criticisms) and you’d be surprised how often and how quickly we act on comments. Please contact us with your testimonials, suggestions, criticisms, or any other correspondence, directly from our Contact page or by emailing a reply to any custome......

Opening hours
Admin User 23 Jun 2016

We are normally available to help by phone or email at least during UK office hours (9am-6pm Monday to Friday). But during the Christmas season and at other times we also open evenings and weekends....

Can I visit your store?
Admin User 23 Jun 2016

Regretfully we cannot welcome personal visitors. We supply customers by Mail Order and keep our prices low by not maintaining expensive high street premises. (Most kilt retailers make their money from hire, not from selling kilts!)...

Our price promise (& matching)
Admin User 24 Jun 2016

We offer a no-nonsense price-match policy. We regularly monitor competitors’ charges to guarantee that our prices are the lowest available. So if you find the same item advertised cheaper elsewhere, we’ll match that price. Or if you’ve already purchased we’ll refund t......

Services: catalogue
Admin User 23 Jun 2016

We currently have no plans to produce a Mail Order catalogue....

Privacy policy & personal data collection
Admin User 24 Jun 2016

Scotweb promises to respect your privacy! We will never send you unsolicited ‘junk’ email, or share your data with anyone else who might. If you have any concerns at all please contact us and we will address them quickly and seriously. We believe all our processes are compli......

Data security
Admin User 24 Jun 2016

We take our own site security, and your data privacy, extremely seriously. Scotweb was the first Scottish company to invest in SSL secure e-commerce technology (in 1995) long before most people had heard of the Web, because we recognised how important this issue is. We will always treat your pri......

The CVV2 Credit Card Code
Admin User 28 Jun 2016

You Card Security Code is a 3 digit number that is an important security feature for credit card transactions. You can find your card security code on the ba...

Ordering With 'Cookies' Off
Admin User 28 Jun 2016

Our online ordering systems require your web browser to have cookies switched on (the ability to store a tiny file on your computer to keep track of items in your basket etc.) Most browsers have this on by default....

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