Loading…
Loading…

Customer service

1-10 of 20

Page:
  1. 1
  2. 2
Wholesale or trade pricing
Admin User 8 Nov 2016

As we are a manufacturing company, we can offer retailers or corporate buyers special wholesale terms on our own goods....

Clearance Corner
Admin User 22 Nov 2016

Our Clearance Corner is not yet available on our brand new CLAN site. To find clearance deals (often with up to 80% off) please visit our old site at www.scotweb.co.uk/clearance...

Dispatch: rush orders
Admin User 25 Jun 2016

We can very often arrange rush orders. (At a push we can even deliver a machine-made kilt in one week!) So if you have an urgent deadline by which you need delivery, here’s how to make your order happen as quickly as possible:...

Delivery: free shipping terms
Admin User 25 Jun 2016

We offer the option of Free Shipping on orders over a minimum value of £20 (inc. VAT) for UK orders, or £50 (ex. vat) overseas. Where an order qualifies, a Free Shipping option will appear at the Checkout....

Delivery: tracked shipping
Admin User 25 Jun 2016

Some delivery services such as our Couriers offer online order tracking, but this is not available with free or lower priced shipping methods. If you select such a service we will email you the tracking number at the time of dispatch....

Ordering: delay notifications
Admin User 25 Jun 2016

Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible....

Scottish clubs & organisations
Admin User 26 Jun 2016

We are keen to support organisations that promote Scottish culture worldwide, and are happy to offer groups such as Burns Clubs, Caledonian Clubs, Scottish Country Dance Societies, and similar a special discount for members. If you believe your group might qualify for such a privileged discount, ......

Earning Scotweb Points
Admin User 26 Jun 2016

We credit you with points just for registering (free) as a Member!...

Our promises
Admin User 24 Jun 2016

CLAN aims for 100% Satisfaction every time. We welcome all comments, suggestions, and especially complaints! (They help us improve.)...

Feedback, reviews, & complaints
Admin User 23 Jun 2016

We value any and all feedback (compliments or criticisms) and you’d be surprised how often and how quickly we act on comments. Please contact us with your testimonials, suggestions, criticisms, or any other correspondence, directly from our Contact page or by emailing a reply to any custome......

1-10 of 20

Page:
  1. 1
  2. 2