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Customer Service Help Centre

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Trade pricing
Admin User 8 Nov 2016

As we are a manufacturing company, we can offer retailers or corporate buyers special trade terms on our own goods....

Clearance Corner
Admin User 22 Nov 2016

Our Clearance Corner is not yet available on our brand new CLAN site. To find clearance deals (often with up to 80% off) please visit our old site at www.scotweb.co.uk/clearance...

Dispatch: rush orders
Admin User 25 Jun 2016

We can very often arrange rush orders. (At a push we can even deliver a made-to-measure kilt within one week!) So if you have an urgent deadline by which you need delivery, here’s how to make your order happen as quickly as possible:...

Delivery: free shipping terms
Admin User 25 Jun 2016

We offer the option of Free Shipping on orders over a minimum value of £20 (inc. VAT) for UK orders, or £50 (ex. VAT) overseas. ...

Delivery: destinations & charges
Admin User 25 Jun 2016

We deliver to almost any destination worldwide, overnight to many places, or anywhere in a few days....

Ordering: delay notifications
Admin User 25 Jun 2016

Occasionally we are unable to dispatch an order by the expected date, mostly due to delays from our suppliers. Many of the goods we sell are made by small craft-style producers, so please understand that industrial schedules are not always possible....

Scottish clubs & organisations
Admin User 26 Jun 2016

We are keen to support organisations that promote Scottish culture worldwide, and are happy to offer groups such as Burns Clubs, Caledonian Clubs, Scottish Country Dance Societies, and similar a special discount for members. If you believe your group might qualify for such a privileged discount, ......

Earning Scotweb Points
Admin User 26 Jun 2016

We credit you with points just for registering (free) as a Member!...

Our promises
Admin User 24 Jun 2016

CLAN aims for 100% Satisfaction every time. We welcome all comments, suggestions, and especially complaints! (They help us improve.)...

Opening hours
Admin User 23 Jun 2016

We are normally available to help by phone or email at least during UK office hours (9am-6pm Monday to Friday). But during the Christmas season and at other times we also open evenings and weekends....

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